Support & FAQ
- WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?
PLEASE ALLOW 5-7 DAYS FOR YOUR TRACKING NUMBER TO BE UPDATED IN THEIR SYSTEM ONCE YOUR SHIPPING CONFIRMATION EMAIL IS RECEIVED.
PLEASE BE ASSURED THAT ONCE YOUR TRACKING NUMBER IS SENT TO YOU, YOUR ORDER HAS IN FACT SHIPPED. SOME TRACKING NUMBERS MAY DISPLAY THAT YOUR ORDER IS NOT FOUND OR IS STILL IN ASIA EVEN WHEN IT IS WELL ON ITS WAY TO YOU, THIS IS BECAUSE ASIA IS ONE OF THE LARGEST INTERNATIONAL POSTAL HUBS AND UPDATING THEIR TRACKING SYSTEMS CAN TAKE TIME.
- HOW LONG DOES SHIPPING TAKE?
PLEASE ALLOW FOR UP TO 5 DAYS FOR SHIPPING.
PLEASE NOTE THAT ITEMS ORDERED TOGETHER MAY NOT BE SHIPPED OUT ON THE SAME DAY, AND OCCASIONALLY ITEMS MAY BE TEMPORARILY OUT-OF-STOCK OR BACKORDERED. REST ASSURED, ANY SHIPPING DELAYS WILL BE COMMUNICATED.
- LOST STOLEN OR UNDELIVERED PACKAGES
PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR LOST, STOLEN OR UNDELIVERED PACKAGES. ALL LOST, STOLEN OR RETURNED PACKAGES ARE THE RESPONSIBILITY OF THE BUYER. IN THE RARE EVENT OF A MAIL CARRIER FAILURE, PLEASE CONTACT YOUR LOCAL CARRIER DIRECTLY WITH ANY QUESTIONS OR CONCERNS.
- ORDERS WITH INCORRECT ADDRESS INFORMATION
ONCE YOUR ORDER HAS BEEN SUBMITTED IT CAN NO LONGER BE MODIFIED. ANY PACKAGES RETURNED DUE TO A WRONG OR INCORRECT ADDRESS WILL BE RESHIPPED AT THE COST OF THE PURCHASER. QUICK! TAKE A GLANCE OR TWO AND DOUBLE CHECK YOUR ADDRESS IS RIGHT. THOUGH WE CHECK ALL ORDERS VERY CAREFULLY BEFORE SHIPPING, WE CANNOT BE RESPONSIBLE FOR INCORRECT INFORMATION LIKE CREDIT CARD ENTRIES OR ADDRESSES. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE SUBMITTING YOUR ORDER!
(NOTE: If you're from Russia please after your order send us your Middle Name as Russia Federation shipping policy asks for, email as from Contact Us page.
- WHAT COUNTRIES DO YOU SHIP TO?
WORLDWIDE FREE SHIPPING.
- WHAT IS YOUR REFUND POLICY?
WE LOVE WHAT WE DO AND WE WANT YOU TO LOVE YOUR ITEMS!
PLEASE NOTE ALL SHIPPING COSTS ARE NON-REFUNDABLE AND CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING.
PLEASE READ FULL REFUND POLICY SECTION BEFORE ORDERING.
- DAMAGED OR INCORRECT PRODUCTS!
IF YOU RECEIVE A DAMAGED ITEM YOU MUST NOTIFY US WITHIN 3 DAYS OF RECEIPT AT CONTACT US SECTION FOR A REPLACEMENT ITEM OR A STORE CREDIT TO BE ISSUED. IT IS THE CUSTOMERS' RESPONSIBILITY TO INSPECT ALL DELIVERIES WITHIN 2 BUSINESS DAYS OF RECEIPT. ANY DAMAGES RESULTING IN CUSTOMER CUTTING PACKAGE WITH SCISSORS WILL NOT BE REPLACED.
ACCIDENTS HAPPEN! IF YOU HAVE RECEIVED AN INCORRECT ITEM IN YOUR ORDER PLEASE CONTACT US VIA CONTACT US SECTION SO WE CAN GET A REPLACEMENT PACKAGE OUT TO YOU AS SOON AS POSSIBLE!
- WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT PAYPAL.
You've got questions and we've (most likely) got answers. If there's something we haven't covered, or if you'd like to talk to a real person, we'd love to hear from you. Email us at Contact Us section and we'll get back to you within 24 hours.